Short Answers

Q) How quick you ship the orders out?

A) Most items are in stock and ship out from inventory in less than 2 days. Items that are made to order take a little longer and usually ship in 5-7 days. Lead time for all items are clearly marked on product pages below Add to Cart button. 


Q) How does free shipping work?

A) All orders of $50 and more ship free within the US via USPS First Class expedited shipping. US orders under $50 pay a flat shipping fee of $5.99 per shipment. more details


Q) How does free return work?

A) All unused non-personalized items can be returned for full refund with 30 days of purchase. We provide prepaid shipping label within the US. Customized items, such as "Design Your Own" items are not returnable. more details


Q) How did Coal Creek come to life?

A) Coal Creek started a few years ago by an Amazon employee in a house on Coal Creek Parkway in outskirts of Seattle, WA. Since then, it has grown to a thriving leather shop in Seattle.


Q) Where are your products made in?

A) All items are designed, handmade, and shipped from our studio in Seattle, WA. 


Q) What type of leather you use?

A) All items are made with best quality full-grain American leather tanned by renowned tanneries such as Wickett & Craig of America in Curwensville, PA and by Horween in Chicago. more details